Privacy Policy

1. Information We Collect

1.1 Account Information

When you register for MasOrange WS Platform, we collect:

• Name and surname
• Email address
• Phone number
• Company information (if applicable)
• Country and timezone

1.2 Usage Information

We collect information about how you use our services:

• Messages sent and received
• Delivery statistics
• API configurations
• System activity logs
• Billing and payment information

1.3 Technical Information

• IP addresses
• Browser and device information
• Cookies and similar technologies
• Performance and analytics data

2. How We Use Your Information

We use the collected information to:

• Provide our services: Process and deliver messages, manage your account
• Improve our services: Performance analysis, development of new features
• Communication: Service notifications, technical support, important updates
• Billing: Process payments, generate invoices, manage subscriptions
• Legal compliance: Meet legal and regulatory obligations
• Security: Detect and prevent fraud, abuse, and malicious activities

3. Information Sharing

We do not sell or rent your personal information. We may share information in the following circumstances:

3.1 Service Providers

We share information with third parties who help us operate our services:

• Meta/WhatsApp: For WhatsApp Business message delivery
• Orange: For verification and SMS services
• Infrastructure providers: Hosting, databases, analytics
• Payment processors: To process transactions

3.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with subpoenas, court orders, or legal processes
• Protect our rights and property
• Prevent fraud or illegal activities
• Protect the safety of users and the public

4. Data Security

We implement appropriate technical and organizational security measures:

• Encryption in transit and at rest
• Strict access controls
• Continuous security monitoring
• Regular security audits
• Staff training on data protection

5. Data Retention

We retain your personal information for:

• Account information: While you maintain an active account
• Messaging data: Up to 2 years for analytics and support
• Financial information: 7 years for tax requirements
• System logs: 1 year for security analysis

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Portability: Receive your data in structured format
• Object: Object to processing in certain cases
• Restrict: Limit processing in certain circumstances

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Maintaining user sessions
• Remembering preferences
• Usage and performance analytics
• Security and fraud prevention

8. International Transfers

Your data may be processed in countries outside the European Economic Area. When this occurs, we implement appropriate safeguards such as standard contractual clauses approved by the European Commission.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this privacy policy occasionally. We will notify you of significant changes by email or through notice on our platform.

11. Contact

For questions about this privacy policy or to exercise your rights, contact:

12. Legal Basis for Processing

We process your personal data based on:

• Contract: To provide our services
• Legitimate interest: To improve services and security
• Consent: For marketing communications (when applicable)
• Legal obligation: To comply with legal requirements